We ship internationally. Delivery times are given in business days (Monday to Friday, excluding public holidays) and start once your order has been dispatched, not when it is placed.

Options and cost

Method	Cost	Delivery after dispatch
Standard	Complimentary on every order	10–20 business days
Express	€9.90	5–8 business days

Both options are shown at checkout. Prices are in euro (EUR).

Dispatch

Orders are prepared and dispatched within 1–2 business days. Orders placed at a weekend or on a public holiday are processed on the next business day.

Tracking

Every order is tracked. You receive a tracking link by email as soon as your parcel is dispatched. Tracking can take 2–4 business days to show its first scan — this is normal and does not mean the parcel is lost.

Maximum delivery period

Unless expressly agreed otherwise, we deliver within 30 days of the conclusion of the contract, as required by EU consumer law. If we cannot meet that, you may grant us an additional period appropriate to the circumstances, or cancel the order for a full refund.

Customs and import charges

Orders delivered within the European Union carry no additional customs duty or import VAT. For destinations outside the EU, your order may be subject to import duties, taxes or handling fees set by the destination country. These are not included in the price you pay us and are the responsibility of the recipient.

Addresses

Please check your delivery address before completing checkout. We can amend an address only before dispatch — email sac@sterlingrow.shop as soon as possible. We cannot take responsibility for parcels sent to an address entered incorrectly.

Delays, loss and damage

If your parcel has not arrived within the stated window, contact sac@sterlingrow.shop with your order number and we will open an enquiry with the carrier. Risk of loss and damage passes to you when you, or a third party indicated by you, take physical possession of the goods. If a parcel is lost or arrives damaged in transit, we replace or refund it at our cost.

Multiple items

Orders containing several items may arrive in more than one parcel, at different times, at no extra cost to you.

Questions: sac@sterlingrow.shop