Two separate things apply to your order: your statutory right of withdrawal under EU law, and our own 30-day returns policy, which is more generous. Use whichever suits you.

1. Your statutory right of withdrawal (14 days)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days of the day you, or a third party indicated by you, take physical possession of the goods. You do not need to give a reason.

To exercise this right, inform us by a clear statement — email sac@sterlingrow.shop or write to the postal address below. You may use the model withdrawal form at the end of this page, but you are not obliged to. To meet the deadline it is enough that you send your communication before the 14-day period expires.

Effects of withdrawal. We reimburse all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used originally, and you incur no fee for the reimbursement. We may withhold reimbursement until we have received the goods back, or until you supply proof of having sent them, whichever is earlier.

Return costs. You bear the direct cost of returning the goods. You are liable only for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

2. Our 30-day returns policy

Beyond the statutory period, we accept returns for 30 days from delivery on items that are unworn, unwashed and have the original tags attached. Return postage is paid by the customer. Once your return arrives and is checked, we refund to the original payment method within 5–10 business days.

For hygiene reasons we cannot accept items that have been worn or altered. Gift cards are excluded. This voluntary policy does not affect your statutory rights above.

3. Exchanges

The fastest way to change size or colour is to return the item and place a new order. Contact us first and we will hold your preferred size where stock allows.

4. Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, contact us with your order number and photographs. We arrange a replacement or a full refund at our cost, including return postage. You never pay to return a faulty item.

Legal guarantee of conformity. As a consumer you benefit from the legal guarantee of conformity. In Spain this period is three years from delivery for goods (Royal Legislative Decree 1/2007, as amended by Law 7/2021). The guarantee is free of charge and independent of any commercial warranty.

5. How to start a return

1. Email sac@sterlingrow.shop with your order number and the item concerned.
2. We reply within one business day with the return address and instructions.
3. Send the item back. We recommend a tracked service — until it reaches us, the parcel is your responsibility.
4. We confirm by email once the refund is issued.

6. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Diego Israel, Lugar Condado 12, 09559 Condado, Burgos, Spain — sac@sterlingrow.shop

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____________
Ordered on / received on: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature (only if this form is notified on paper): ____________
Date: ____________

7. Complaints

If you are not satisfied with how we handled your case, write to sac@sterlingrow.shop and we will respond. As a consumer you may also refer the matter to the competent consumer authorities in your country of residence.

Questions: sac@sterlingrow.shop